Privacy Policy
Last updated: January 1, 2025
FileGig (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
Information We Collect
We collect information you provide directly to us (such as your name, email address, and payment information when you register or subscribe), information generated by your use of the service (such as files you upload, download activity, and storage usage), and technical information (such as IP address, browser type, and device identifiers).
How We Use Your Information
We use the information we collect to provide, maintain, and improve the FileGig service; process transactions and send related information; send technical notices, security alerts, and support messages; respond to your comments and questions; monitor and analyze usage trends; and detect and prevent fraudulent or abusive activity.
Data Storage and Security
Your files and data are stored on Cloudflare R2 infrastructure with encryption at rest and in transit (TLS). We implement industry-standard security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure.
Cookies and Tracking
We use session cookies to maintain your login state and locale preference. We do not use third-party advertising cookies or cross-site tracking technologies. You can control cookie settings in your browser, though disabling cookies may affect site functionality.
Third-Party Services
We use third-party services to operate the platform, including Cloudflare (CDN and storage infrastructure) and payment processors. These providers access your information only as necessary to perform services on our behalf and are contractually obligated to protect your data.
Your Rights
You have the right to access, correct, or delete your personal data. You may also request a copy of the data we hold about you or ask us to restrict processing in certain circumstances. To exercise these rights, contact us at the email address below.
Data Retention
We retain your account information and files for as long as your account is active. Files placed in the trash are permanently deleted after 30 days. When you delete your account, your personal data is removed within 30 days, except where retention is required by law.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].